Blamac works with the world’s largest and most established third party maintenance providers as well as the maintenance departments of all our equipment manufacturers. In fact we have supplied many of these third party suppliers with their parts for more than a decade. When it is time to review the maintenance situation in your data centre talk to Blamac. We can look at a variety of ways to help you save money on your hardware maintenance needs.
Maintenance
3rd Party Maintenance
If you have a hardware maintenance contract that is expensive, complicated and difficult to manage, Blamac has the solution for you. Blamac is proud to offer it’s customers a variety of 3rd party maintenance options (including dedicated onsite spares kits for each machine) which help our customers save an average of 40-60% from what they are now paying direct to the manufacturer.
Next business day advanced parts replacement with detailed instructions shipped with and/or offered via e-mail regarding replacement of the part. With these instructions accompanied by Help Desk support during normal hours, the customer removes the faulty part and replaces it with the new part. The Bronze service is designed for customers who need high availability of parts for systems and who have experienced technical personnel at their site.
Help Desk
8am – 6pm EST, Monday to Friday
Support Manager
Dedicated technical support manager and call centre/support centre.
This service is designed for customers who want to take advantage of certified technical skills as well as quick turnaround on parts at an economical price. Blamac will provide Help Desk support and “like” equipment replacement by the next business day.
- On site coverage from 8am to 5pm site local time, next business day Monday to Friday.
- Blamac will provide a replacement part via the selected freight carrier for delivery to the end user between the hours of 8am to 5pm site local time Monday to Friday.
Help Desk
8am – 6pm EST, Monday to Friday
Support Manager
Dedicated technical support manager and call centre/support centre.
This service is designed for customers that need high availability of key business systems.
- On site coverage from 8am to 5pm site local time Monday to Friday*
- Dedicated technical support account manager and site history reports by different criteria available by request.
Help Desk
8am – 6pm EST, Monday to Friday
Support Manager
Dedicated technical support manager and call centre/support centre.
This service is designed for those customers that demand maximum availability. This level of support works around the clock to provide you with rapid recovery in the event of a system failure.
- On site response within 4 hours, dedicated spares kit on site.
- Dedicated technical support account manager and site history reports by different criteria available by request.
Help Desk
8am – 6pm EST, Monday to Friday
Support Manager
Dedicated technical support manager and call centre/support centre.
Consolidate multiple plans into one
If you are like many organizations you probably have a variety of manufacturers equipment on site. Blamac helps you consolidate all of your service contracts into a single contract. Consolidating all your contracts into one has the benefit of only having one single point of contact when things go wrong. It also eliminates the time and frustration involved in managing and renewing multiple contracts
3rd Party Maintenance
If you have a hardware maintenance contract that is expensive, complicated and difficult to manage, Blamac has the solution for you. Blamac is proud to offer it’s customers a variety of 3rd party maintenance options (including dedicated onsite spares kits for each machine) which help our customers save an average of 40-60% from what they are now paying direct to the manufacturer.
Nation Wide Coverage
Blamac maintenance plans cover equipment Australia wide. Certified technicians are always only a short distance away. You can be certain that the spare parts and technical expertise required will be available when required.
Obtain a customised quote
Receive a customised quote by simply filling out the form on our contact page. You will receive a quote that will detail your savings and the support that you will receive. Please feel free to call us today to speak to one of our maintenance experts to help you design a plan that is right for you.